About this case

Experience the power of customer centricity with The Chocolate Factory

What happens when you take over an unproductive chocolate factory? Are customers satisfied? How committed are the employees? And what impact will this have on your bottom line?

The event

The Chocolate Factory simulates the problems of a non-productive chocolate factory and tackles the related issues of customer satisfaction and orientation, change management and working in silos. Participants then have the opportunity to redesign the factory.

The Chocolate Factory business game shows how results improve dramatically when customer focus, innovative business processes and employee engagement are combined.

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